Accessibility
WCAG 2.2, Section 508, EN 301 549, ADA case law. Screen-reader behavior, keyboard nav, contrast, motion preference, ARIA, cognitive load.
Ignoring this invites lawsuits.
Observability
Instrumentation an operator can tell the system is working from. Logs, metrics, traces, dashboards, span correctness.
Operations = can we run it. Observability = can we tell what it's doing.