Founder-owned.
Not fund-owned.
32+ years in business. No private equity. No holding company. No exit timeline pulling at the decisions we make on your account. We answer to our clients. That is the whole difference, and you will feel it in every meeting.
Years in business
Avg. years team experience
Fortune 50 clients
Centers of excellence
Our competitors answer to a fund. We answer to our clients.
Most large digital agencies are owned by private equity or public holding companies. That ownership structure is a choice, and it shows up in every decision their teams make on your account. Utilization targets. Bench swaps after signing. Margin pressure before renewal. Staffing changes when the fund wants to flip.
Rex Black has been founder-owned since 1994. No outside investors. No exit timeline. No reason to over-staff, over-scope, or over-bill you. The person who owns the company is the person who picks up the phone.
This is the quiet thing that makes the difference between an agency engagement that feels safe and one that feels like a negotiation. It is why every buyer comparison on the why partner with us page lands the same way.
- Founded
- 1994, by Rex Black
- Owners
- Founder and founding partners. No outside capital.
- Exit plan
- None. We are built to run for decades.
- Staffing model
- Senior-led. US-based. In-house.
- Escalation path
- Direct line to the founder for active clients.
- Billing model
- Fixed scope and named deliverables. No hourly drift.
Every expansion started with a client need. 3 decades of evolution driven by where our clients needed us next.
Clients needed quality they could trust
Rex Black founded RBI as a quality assurance consulting and training organization. Achieved ASTQB accreditation as one of the first ISTQB-accredited providers in the United States. The discipline that started here still runs through everything we do.
Clients needed QA at enterprise scale
Built one of the most recognized QA training practices in the world. Trained QA teams at Epic Games, Riot Games, Blizzard Entertainment, and the US Air Force Cyber Command. Became AWS and Azure Solutions Architects as clients moved to the cloud.
Clients needed more than testing
Grew the consulting practice to serve Fortune 50 clients, government agencies, and global enterprises. Became a Salesforce Consulting Partner. Added Shopify and HubSpot as clients needed ecommerce and CRM alongside quality assurance.
Clients needed global commerce
Led a 3-year, five-country ecommerce platform program for a Fortune-listed skincare brand, expanding direct-to-consumer reach globally with 17% US revenue growth.
Clients needed the full picture
Formalized RBI Digital, RBI Test, and RBI Agents as three distinct Centers of Excellence. Each led by domain practitioners, each targeting a specific business pressure. One partner for the full technology stack.
Clients needed AI in production, not demos
Launched AI Voice Agent and AI Lead Intelligence as production systems. Expanded workforce development through Simplilearn partnership to 550+ accredited courses across QA, cloud, AI, and cybersecurity.
Clients needed agentic enterprise architecture
Accepted into the Anthropic Cloud partnership program. Committed to Salesforce Agentic Enterprise vision, architecting Agentforce agents grounded in Data Cloud and deploying industry-specific autonomous agents.
Technology problems are business problems in disguise. We don't sell tools or buzzwords. We sell outcomes.
Mission
To help organizations eliminate the execution gaps between their strategy and their results, through senior-led consulting in digital transformation, quality assurance, and AI/automation that delivers measurable outcomes within 60 to 90 days.
Philosophy
We start with the constraint. Every engagement is structured to deliver something tangible before you see a second invoice. We expand only after value is visible.
Principles that guide every engagement and every decision.
Start With the Constraint
We identify what's hurting your business right now and recommend the engagement that addresses the root cause. If we're not the right fit, we'll tell you.
Outcomes, Not Hours
We price by scope and deliverable. Hourly billing incentivizes the wrong things. We own the result with clear milestones and tangible deliverables.
Senior-Led, Always
Every client engagement is led by practitioners averaging 15+ years of experience. We don't use your project as a training ground.
Expand After Value
We earn the right to expand scope by demonstrating value first. First phase in 60-90 days. No 18-month death marches.
Team Certifications
Salesforce Consulting Partner
Commerce Cloud, Data Cloud, Agentforce, and MuleSoft across multi-country deployments.
ASTQB Accredited ISTQB Provider
1 of 8 in the US. Foundation through Advanced certifications for enterprise QA teams.
Anthropic Cloud Partner
Production AI agent deployment with Claude, enterprise governance, and NIST AI RMF alignment.
AWS Solutions Architect
Cloud migration, serverless architecture, and production infrastructure.
Microsoft Azure Solutions Architect
Hybrid cloud, enterprise identity, and Azure-native services.
Shopify Partner
Ecommerce builds, migrations, and NextJS storefronts for DTC brands.
HubSpot Partner
CRM implementation, marketing automation, and ERP integration.
Simplilearn Partner
550+ accredited courses. Enterprise workforce certification at scale.
SBA SDVOSB Certified
Service-Disabled Veteran-Owned Small Business.
NMSDC MBE & SBE Certified
Minority Business Enterprise and Small Business Enterprise.
Talk to the founder. Not a sales lead.
Thirty minutes. The person who owns the company, listening for an hour to what you are trying to build and where the real risk is.