01 The challenge
Every Missed Call Is Lost Revenue
A service-based business was missing 30-40% of inbound calls during peak hours and 100% after business hours. Each missed call represented potential revenue lost to competitors who answered first.
Staff were interrupted from their primary work to handle phone calls, and callers received inconsistent information depending on who picked up. There was no after-hours coverage, meaning every call outside business hours went to voicemail, and most of those callers never called back.
The business needed a solution that could answer every call, provide accurate information, and book appointments without adding headcount or pulling staff away from billable work.
02 What we did
An AI Agent That Knows the Business
Rex Black Inc. configured the AI Voice Agent with the company's full information set, services, pricing, hours, locations, FAQs, and scheduling availability. The agent was connected to the calendar system and trained on the company's tone and protocols. Deployed within 3 weeks from kickoff to live production.
What we delivered
- AI Voice Agent configured with full company information including services, pricing, hours, and locations
- Calendar system integration for automated appointment scheduling
- FAQ knowledge base training on company tone, protocols, and common inquiries
- Call routing logic for scenarios requiring human escalation
- Post-call summary and lead capture delivered to the team in real time
- Deployment, testing, and go-live within a 3-week timeline
03 The outcome
Measurable outcomes from AI-powered phone coverage.
Zero missed calls. Every inbound call is answered with accurate, consistent information regardless of time of day. Appointments are booked automatically around the clock, directly into the company's calendar system.
Staff were freed from phone duty and redeployed to billable work. The AI Voice Agent handles the full spectrum of caller needs, from simple FAQ responses to appointment scheduling, with escalation to a human only when genuinely needed.